terms and conditions

1. 100% advance payment to be made before commencement of a service/programme.

2. If the number of sessions of a package are used up before the duration of package ends, the services will have to be renewed with a new package.

3. Fees once paid will not be refunded if the client fails to attend sessions scheduled in advance.


4. Client MUST sign the consent form and provide their correct medical history records.

5. All disputes are subject to KARNATAKA jurisdiction only.

6. STAIRS Physiotherapy and Fitness will not be responsible for any injuries occurring during the Strength & Conditioning programme. However, based on the assessment of our Sports Physician, we can relax the duration of the programme by two weeks.

7. Any programme cannot be transferred from one person to another, in part, or as a whole.

8. Any session provided under a service will be counted as a separate session.

9. Compliance with STAIRS Physiotherapy and Fitness recommendations on recovery and workload is important for the efficacy of the programme.

10. STAIRS Appointment Cancellation and Late Arrival Policy:

This cancellation policy supports and respects the time commitment of our clients and our physiotherapists/trainers:

~ If an appointment is not cancelled at least 24 hours (one day) in advance, a no-show fee will be levied depending on the package of the session that you have selected. Request you to clear the due payment prior to the next session.

~ If upon late arrival you wish to reschedule your appointment, you will be catered with  it but a no-show fee (depending on the package selected) will be levied. The session time can only be extended if the staff does not have the next scheduled appointment in line.