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  • How do I schedule an appointment?
    Our scheduling is easy and we offer a convenient location and appointment times with our physiotherapist and S & C Coach for you through our online booking option in our website. We have morning and evening appointments available to meet the demands of your busy schedule. To schedule an appointment, kindly go to our website and on home page we have a book online option to book your appointments or else call us on the numbers provided on our contact page or fill out a contact form and we will get back to you at the earliest.
  • What is Physical Therapy?
    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain and work to eliminate it. While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.
  • How do we treat Physical therapy at Stairs?
    As a patient, at Stairs Physiotherapy and Fitness Centre, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.
  • To what extent are our physical therapists and coaches qualified?
    Physical therapists and coaches have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement) and many of the other medical sciences. Our physical therapists and coaches have graduated from accredited physical therapy and strength and conditioning programmes. Rest assured, your therapists and coaches are well trained to evaluate and treat your condition.
  • How long does a physiotherapy/training session last?
    Typically, the first session lasts for 1 hour. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs and your therapist will discuss this with you.
  • Is physiotherapy painful?
    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist and trainers will help minimise any discomfort. We want you on your way to quick pain relief and back to normal activities.
  • How many sessions do I need before I can fully recover from an injury?
    Each patient’s diagnosis is different, so your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.
  • How can you treat my injury without touching me?
    A common misconception of physical therapy is that it must involve hands-on treatment. In reality, this is only one tool available to a physical in diagnosing and treating an injury or chronic condition. Educating patients, identifying contributing personal lifestyle and fitness factors, as well as implementing a specific exercise or movement programme, are some of the most important things physical therapists do. Modern physical therapy is no longer reliant on complex machines and manual techniques and is trending towards guided self-care and coordinated rehabilitation programmes, granting you much-needed control of your own recovery. Research has shown that outcomes are enhanced, if not realistically better through online consultation, due to the personal empowerment and easy facilitation we offer. And as always, if we determine you have an injury that requires a hands-on or physician's approach, we will let you know immediately!
  • Are online sessions available?
    Yes, absolutely! If you would like to schedule an online session, simply book an appointment or call us on the numbers provided or fill out the contact form. These are one-on-one sessions with coaches/physiotherapists conducted on video platforms of your choice (such as Zoom, WhatsApp etc.).
  • What if I’m not sure if I’m doing my prescribed exercises right?
    We will work with you during the initial evaluation and all treatment consultations to ensure you have perfected any new exercises. We will demonstrate any new or unfamiliar techniques until you are comfortable doing them yourself and will ask you to demonstrate back to us to confirm you have a comprehensive understanding. You will also have the opportunity to ask as many questions as you need during the patient education parts of consultation. Your self-confidence in performing prescribed, key movements is crucial to our cooperative success.
  • What is our cancellation and reschedule policy?
    This cancellation policy supports and respects the time commitment of our clients and our physiotherapists/Coaches: 1. If an appointment is not cancelled at least 24 hours in advance (before 6pm), a no-show fee will be levied depending on the package of the session that you have selected. Request you to clear the due payment prior to the next session. 2. If for some reason you arrive past your scheduled time, you will be attended right away for the available time that is left of your session but a full session charge will be levied. 3. If upon late arrival you wish to reschedule your appointment, you will be catered with it but a no-show fee (depending on the package selected) will be levied. The session time can only be extended if the staff does not have the next scheduled appointment in line. To notify us of appointments/cancellations, kindly contact us between 08:00am to 05:00pm from Monday to Saturday: Please note: To cancel a session, a cancellation charge of Rs. 600/- and (1200/- with Dr. Somya Rout) will be levied. Rescheduling has to be done 12 hours prior the previous booked session. Kindly reschedule on our website based on our physiotherapist/Coaches availability.
  • What forms of payment do you accept?
    We accept UPI, Cash and card payment (Please note : 3% extra on any card payments) We encourage our clients to make payments prior to the sessions by booking an appointment from the website.

Can’t find what you’re looking for? Contact us for any questions or enquiries. We’re here to help!

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